Reference

How 33com Handles Your Personal Data

Your account data and payment activity on 33com stay under your control. This page sets out exactly what we collect, why we collect it, and what you can do about it.

Data you can requestClear retention periodsJazzCash and Easypaisa privacyAccount deletion rights

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PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have questions about how we handle your data — or if you want to request access, correction or deletion — you can reach our support team through any of the channels below. We handle data privacy requests separately from general account questions, so your request goes directly to the team equipped to act on it. Keep your registered mobile number handy; it is the fastest way to locate your account.

What We Collect and How We Use It

33com Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on 33com, we collect what we need to verify your identity and process payments through JazzCash, Easypaisa or Raast. This includes your name, contact number, email address and the transaction references generated when you deposit or withdraw via your chosen local

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payment method. We do not collect more than what is needed to run your account securely. We use this data to authenticate your login, process wallet transactions, flag unusual activity on your account, and respond to support requests. Your payment records — including JazzCash transfer confirmations
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and Easypaisa receipts — are stored only for as long as required to meet our financial record-keeping obligations or to resolve open disputes. We do not sell your personal data to third parties. Where we share data with payment processors or fraud-screening services, those parties handle
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it under strict contractual limits. Our platform operates where local law in Pakistan and other eligible regions permits, and our data practices follow the applicable requirements of those jurisdictions. If the legal basis for processing changes because of a change in local law, we will update
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this policy and notify you through your registered contact details. You can request a copy of your data or ask us to correct inaccurate records at any time by reaching our support team.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Data

We apply specific controls at each point where your data moves — from account creation and wallet transactions through to support tickets and session cookies. Your login credentials, payment references tied to JazzCash or Easypaisa transfers, and account history are each handled differently depending on their purpose and the regulations that apply in your eligible region. This is not a one-size approach; each data type has its own retention window, access rule and deletion path.

Cookies and Session Data

We use session cookies to keep you logged in across pages and to remember your preferred payment method — JazzCash, Easypaisa or Raast — so you are not prompted each time.

Account Security

Logins require OTP verification sent to your registered mobile number. We flag login attempts from unrecognised devices and hold them for your confirmation before granting access.

Data Retention

Transaction records are kept for the period required under applicable financial rules. Once that period ends and your account is closed, we delete or anonymise your personal identifiers.

Third-Party Access

Payment processors handling your JazzCash, Easypaisa or Raast transfers receive only the data they need to complete the transaction. No marketing partners receive your account data.

Common Questions About Your Privacy

Below are the questions we receive most often about data privacy on 33com. We have grouped them around what you are most likely to need — how your data is used, who can access it, and what steps to take if you want something changed or removed. If your question is not covered here, contact our support team through live chat and we will respond with details specific to your account.

We collect your name, mobile number, email address and the payment references created when you use JazzCash, Easypaisa or Raast. We do not collect data beyond what your account requires.

Yes. Contact our support team through live chat or email with your registered mobile number. We will compile and send your data within the timeframe required by applicable rules.

Your JazzCash, Easypaisa or Raast transaction details are shared only with the payment processor completing that transfer. We do not share payment data with advertisers or unrelated services.

Transaction records are held for as long as financial rules in your eligible region require. After your account closes and the retention period passes, we delete or anonymise your identifiers.

Basic details like your contact number or linked wallet can be updated in account settings. For name corrections or account merges, contact support with your verification documents.

We notify you at your registered email or mobile number whenever this policy changes in a way that affects your rights. Continued use of your account means you have seen the updated terms.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister Account33com Login

How 33com Handles Your Personal Data

How to Reach Us About Your Data

How We Protect and Manage Your Data

Common Questions About Your Privacy

01 What personal data does 33com collect when I open an account?

02 Can I request a copy of the data 33com holds about me?

03 Does 33com share my payment data with third parties?

04 How long does 33com keep my account and transaction records?

05 How can I update or correct my personal details on 33com?

06 What happens to my data if 33com updates its privacy policy?

Privacy Policy

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