Reference

How We Handle Your Rights and Our Rules

These legal terms set out what we expect from you and what you can expect from us. Availability of our services depends on local law and applies only where permitted in eligible regions of Pakistan.

Terms of UsePrivacy PolicyAccount RulesCookie PolicyJurisdiction Notice
33com How We Handle Your Rights and Our Rules
CONTACT LEGAL TEAM

Reach Us on a Policy or Terms Question

If you have a question about our terms, a data request, or need clarification on how your account is governed, you can reach our support team through any of the channels below. We handle account and legal queries separately from general help tickets — flag your message as a legal or privacy matter so it routes correctly.

Team online

Live Chat

Start a chat session from the account dashboard. Mark your query as a legal or privacy matter so it reaches the right team without delay.

Email Support

Send detailed account or data requests by email. Include your registered mobile number — the one linked to your JazzCash or Easypaisa deposit.

Account Help Centre

Log in and open a support ticket from your profile page. Select the legal or account-access category to move your request to the correct queue.

ACCOUNT SECURITY

How We Protect Your Data and Account

Security on your account is not passive. We apply session controls, device checks, and OTP verification on login to keep access to the right person. Here is how we handle the four areas that matter most to our account holders.

Data Handling

We collect only what we need: your registered mobile number, payment references from JazzCash or Easypaisa, and session identifiers. No unnecessary personal data is held.

Cookie Use

Cookies on 33com maintain your login session and track payment flow state. We do not use them for third-party ad targeting or cross-site behavioural profiling.

Account Security

Every login triggers an OTP to your registered number. If your number changes, update it through account settings before your next Raast or Easypaisa deposit.

Data Requests

You can request a copy of your account data or ask for deletion by contacting support. Flag it as a data request so it routes to our compliance team directly.

What You Probably Want to Know

These are the questions we actually receive about our terms, account rules, and data practices. Short, direct answers — no filler.

Yes, where local law permits. Access to our services is available only in eligible regions. It is your responsibility to confirm that using our platform is lawful where you are located.

Yes. Contact support, flag it as a data deletion request, and our compliance team will process it. Note that transaction records may be retained where legal obligations require it.

Your profile is deactivated. We retain transaction history and login records for the period required under applicable law. Active wallet balances must be withdrawn before closure.

We record the transaction reference and the wallet number used, not your full JazzCash or Easypaisa PIN. Payment processing happens on the wallet provider's side, not ours.

No. Accounts are personal and non-transferable. Allowing another person to log in or deposit using your registered wallet is a breach of our terms and may result in suspension.

Open a support ticket from your account profile, select the billing or transaction category, and include your Raast, JazzCash, or Easypaisa reference number so we can trace it.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.